If you provided past valuation certificates to your insurance company, Cameron & Co used that information to estimate current retail values. If no certificates were available, descriptions, photos, receipts and consultant notes were used to determine an estimated retail value.

Some insurance companies collect the excess directly, while others ask us to collect it on their behalf. We can show you the insurer instruction and contact them to clarify if anything appears incorrect.

Cameron & Co completes appraisals within strict time frames. Delays can occur if your insurer is considering other aspects of the claim, and we can contact them for a progress update upon your request.

Please contact our office to discuss your concerns. Provided the jewellery is unworn and undamaged, we will do everything possible to resolve the matter to your satisfaction.

Where possible, we will schedule an appointment to visit you at home during office hours.

When you cannot collect from the showroom, Cameron & Co uses a secure, fully trackable delivery service and will notify you when your items are being sent.

Replacement jewellery supplied under a claim does not usually include a receipt because you have not paid for it directly. We provide a Replacement List detailing all items and their values. Additional purchases are always receipted.

Items supplied in excess of $1,000 retail value are provided with an independent valuation from a registered NCJV valuer for re-insurance purposes.

Handmade items set with stones average 3–4 weeks. Simpler items such as chains take approximately 1–2 weeks.

You can contact our team directly, or ask your insurer to refer your claim to us. From there, we'll book an appraisal appointment and guide you through each step of the process.

We have showrooms and workshops in Sydney and Melbourne. If you can't visit in person, we also offer secure, fully trackable and fully insured delivery for sending items to us from anywhere in Australia.

If pre-damage valuation details are unavailable, we measure the vacant setting, compare any remaining stones, check hallmarks and ask purchase questions to estimate the original quality.

Repairs usually take approximately 10 days. Special stones, custom cutting, intricate work or extensive damage can require additional time.

We use secure, fully trackable and fully insured delivery methods for receiving and returning all jewellery items.

Settings are measured to determine stone size. Existing stones indicate quality. Purchase details or prior valuations help when no documentation exists.

Yes. Cameron & Co offers a complete design service, and you can pay the difference between the insurer's repair liability and the cost of modifications at discounted contracted rates.

Yes — repair work is guaranteed against faulty workmanship or product. Damage from subsequent wear is not covered, but we can provide a competitive quote for any further work required.

Contact our office and we will arrange an in-store inspection or secure return. We will prioritise any further work required.

Yes. We can source old cut stones to maintain the ring's integrity, although sourcing the correct size and quality may require additional time.

Yes — we recommend booking an appointment so a consultant can properly assess your piece in person and give you an accurate quote and timeframe, rather than an estimate over the phone.

No. If you need more time or want to stagger your selections, Cameron & Co can liaise with your insurer and provide an in-store credit voucher for the assessed value or remaining balance.

No. The in-store credit voucher may only be used for the supply of jewellery or watches, as required under the contract with your insurance company.

Your in-store credit voucher is valid for three years.

Yes, provided they have your permission. Insurance policies are often in one household member's name while others are involved in the replacement process.

Yes. If you want to purchase additional items or upgrade your claimed item, Cameron & Co can offer a substantial discount in accordance with your insurance contract.